Note: This Q&A page addresses information specifically relating to Tim Tedder's services. For general questions about Renewal Counseling, visit the Renewal Q&A page.
Client Portal & Online Scheduling
Active clients may schedule their own appointments via their client portal, but only video/telehealth sessions can be scheduled this way. Limited office appointments are available on Wednesday but must be scheduled by calling the office desk or by booking directly with Tim when meeting with him.
I am a new client. How do I schedule my first appointment?
To schedule your first appointment, please call the office: 317-730-5155. You will be asked to provide the following information: name(s), email address, and credit card information (not charged prior to session or if covered by insurance). Once scheduled, additional information and forms will be provided to you via email. Note: If your call goes to voicemail, please leave your name and phone number and someone will contact you during office hours.
I am an existing client. How do I sign into my portal?
Click the "Portal" link at the bottom of every page of this site to access the login. You can bookmark that link for quicker access. Portal access allows you to schedule your own appointments and review other client information, including billing.
How do I join my video appointment?
Using any device with camera & mic enabled, log into your portal anytime within 15-minutes of your session to click the link for your video session. If you join before me, you'll be placed in an online "waiting room" until I log in. For couples: You will need to share the login information to the portal so the partner who is not listed as the primary contact will have access to scheduling and video links.
I use an encrypted version of Zoom to manage his video sessions. You may be prompted to download that version of Zoom to your device before the session can begin.
What if I have problems with the video connection?
If you cannot log in or if the video session becomes disconnected and you cannot rejoin, call my conference number and I'll join you on the call: 701-801-9592.
Do you offer both office and video sessions? Appointments are video-only for every day except Wednesday when appointments can be scheduled for either office or video sessions. Office appointments must be scheduled by calling the office, typically offered to clients who want to meet face-to-face for their first session or when Tim recommends an in-person encounter.
What are your fees?
Regular fees: $120 for a full session (typically between 50-55 minutes) and $65 for a half session (about 25-minutes).
What if I'm late for a session? What if I miss it?
I typically wait at least 15 minutes before leaving a session (5-10 minutes wait for a 25 minute session). If you know you are going to be late, send me an email to let me know. Missed sessions or late cancelations with less than 24 hour prior notice will be charged at 50% the normal fee.
Is your couneling faith-based?
Read this article for my perspective on the relationship between faith and counseling: A Counselor's Faith. I welcome clients with deeply commited spiritual beliefs, with uncertain beliefs, or with no specific spiritual belief at all.
Do you only work with couples or do you offer individual counseling, too?
I have many individual clients. Even when working with couples I may suggest occassional individual sessions. However, clients who are involved in couple's counseling should not schedule individual sessions on their own before checking with me and their partner.
What if my partner won’t come to relationship counseling?
Try asking them to commit to just two sessions. If after those sessions they still do not want to participate, stop asking. It won't do much good to have a partner coming to counseling just because they "have to." But there have been many relucatant people (especially men) who, once they give it a chance, decide that's it's not so bad after all!
If your partner refuses to particiate, consider individual counseling.